Information Technology Support Services

Jacobs Strategic Solutions Group provided leading-edge Customer Service, Network Services, Tier 2/3 Help desk and desktop support and Full Software Development Life-Cycle Support within the Information Technology Branch in support of the NIH Office of Research Services and the Office of Research Facilities (ORF). We supported the ORS IT Branch computer, connectivity and information exchange within an ITIL framework. We also incorporated customer relationship management (CRM) training into all customer support activities